FAQ

Find quick answers to our most frequently asked questions.

Orders & Purchasing

How do I place an order?

Simply select the piece you love, choose the available options, and proceed to checkout. Once your order is completed, you will receive a confirmation email.

Will I receive an order confirmation?

Yes. An automated confirmation email is sent immediately after your order has been successfully placed.

Can I change or cancel my order after placing it?

If you need to make a change or cancel an order, please contact us as soon as possible. We will do our best to assist you before your order enters preparation.

Shipping & Delivery

Where do you ship?

We ship to the United States, Iceland, and other available international destinations.

How long does delivery take?

Standard delivery to the United States and other available international destinations is estimated at 5–10 business days. Orders are typically processed within 1–3 business days.

Is shipping free?

Yes. Free shipping is currently offered to the United States, Iceland, and other available destinations.

How can I track my order?

Once your order has been dispatched, tracking details will be sent to you by email.

For complete shipping information, please visit our Shipping & Delivery page.

Returns & Refunds

What is your return policy?

Please visit our Returns & Refunds page for the complete return policy, eligibility requirements, and conditions.

How do I request a return?

Please follow the instructions provided on our Returns & Refunds page.

When will I receive my refund?

Refunds are processed according to the conditions outlined in our Returns & Refunds policy.

Products & Quality

What should I do if my item arrives damaged or has an issue?

Please contact us as soon as possible with your order details and information about the issue. We will review your request and assist you with the next steps.

Payments

What payment methods do you accept?

Available payment methods are displayed securely during checkout.

Is my payment secure?

Payments are processed through Shopify's secure checkout environment.

Order Support

What should I do if my order hasn't arrived?

First, check the tracking information provided in your dispatch email. If your order appears delayed or you need further assistance, please contact us.

What if my tracking information isn't updating?

Tracking updates can sometimes take time to appear after dispatch. If there has been no update for an extended period, please contact us.

How can I contact PeacefullyMysoul?

If you need assistance with an order or have another question, please contact us through the contact options available on our website.